PLEASE NOTE XMAS ORDERS ARE COLLECTION ONLY.
We currently deliver to CM1,CM2,CM4,CM11 & CM12 postcodes. Click and collect service is available for customers outside of the delivery area and you will be directed to this option at point of check out depending on your registered address.*
For orders received before 10am we offer next working day delivery at a time that suits you. **
Minimum order for free delivery £25 - orders under £25 will apply £5 delivery charge.
Your order will be delivered to your door in a temperature controlled vehicle and the driver will contact you approximately 30 minutes before arrival.
Please ensure that someone is at home during your selected delivery time. Our drivers will not leave your order unless someone is home to check and receive the delivery. With your prior authorisation we can leave your order with a neighbour.
UNFUFILLED DELIVERIES
If for any reason your plans donât work out and you or your neighbour cant take recipt of the delivery then your order will be returned to the store where you can collect it or arrange a new delivery slot (delivery fee may apply). If you fail to collect or rearrange delivery within two days we will freeze your order and store it for another seven days.
Whilst we make every effort to deliver all your goods in the agreed time, we will not be liable if we fail to do so in part or in full due to circumstances beyond our control.
HOW TO PLACE YOUR ORDER
To get started you just need to register with Our Local Butcher by following the register new user option or sign in to your existing account using the user name and password you have registered.
Once you have set up an account or signed in to an existing account you will be able to add items to your basket and procceed to the check out. The address you enter at point of registration will be the delivery address for all orders placed on the account. If you live outside of the delivery area you will be directed to the click and collect option at the point of check out and no delivery slots will be highlighted.
CHECKOUT
Our drivers do not handle cash, we will take payment at the point of sale via the check out page. For security reasons we do not store customers bank details and payment details will need to be entered with each purchase.
PAPER WORK
Your order will be dispatched with a full duplicate invoice with all of the weight, items, descriptions and pricing. As part of our due diligence we will put the temperature of the cargo area in the vehicle.
AVAILABILITY
Should a product be unavailable or at reduced quantities we will contact you and offer either a substitute line or an alternative delivery date .
RETURNS & REFUNDS
Returns must be handed back to the driver at the time of delivery. You will receive a full refund or credit onto your account for these items
AMENDING OR CANCELLING YOUR ORDER
You can cancel, amend and change the delivery day of your order up to 9am on the day of delivery. You must email (info@ourlocalbutcher.com) to do so.
*Your registered address when you sign up will be recordeded as your delivery address
**Subject to avalibility of slots. Delivery slots 12pm-6pm
Returns must be handed back to the driver at the time of delivery. If we cannot replace an item(s) by the next working day you will receive a full refund or credit onto your account for the item(s).
For purchases made in store please return the item to the place of purchase (with the original packaging) for a full refund or an exchange.
Our Local Butcher always aims for 100% customer satisfaction. If you have any feedback for us or you are not happy with any of Our Local Butcherâs products or services please ensure you raise the issue with us in the first instance via email info@ourlocalbutcher.com. Your feedback is extremely important to us and we aim to respond to all enquires within 48 working hours.
Thank you
James Thomas
Owner â Our Local butcher
