How to Order
We currently deliver to 10 mile radius from our farm shop . Click and collect service is available for customers outside of the delivery area and you will be directed to this option at point of check out depending on your registered address.*
Orders must be placed no later than 10AM the working day before for next day delivery.
Please request delivery day in notes section as you check out.
Orders placed after this time will be offered the next available delivery slot for delivery. (Tuesday/Thursday).
Click & Collect orders can be collected between 2pm -4pm if the order is placed by 10AM the working day before. Collections available Tuesday - Saturday from Our Local Butcher - Stockbrook Farm Shop - CM4 9PQ
Deliveries are free for all orders over £30.
Deliveries under £30 will be charged at £5 per delivery.
Deliveries outside the described areas may be arranged at our discretion if requested via email, a delivery charge will apply. Alternatively you can arrange for next day collection between 2pm-4pm.
Your order will be delivered to your door in a temperature controlled vehicle and the driver will contact you approximately 1 hour before arrival.
Please ensure that someone is at home during your selected delivery time. Our drivers will not leave your order unless someone is home to check and receive the delivery. With your prior authorisation we can leave your order with a neighbour.
Click & Collect
Click and Collect is available from Stockbrook Farm Shop and Nursery CM4 9PQ
Next day collection available for orders placed before 10am
If for any reason your plans don’t work out and you or your neighbour can't take receipt of the delivery then your order will be returned to the store where you can collect it or arrange a new delivery slot (delivery fee may apply). If you fail to collect or rearrange delivery within two days we will freeze your order and store it for another seven days.
Whilst we make every effort to deliver all your goods in the agreed time, we will not be liable if we fail to do so in part or in full due to circumstances beyond our control.
How to place an Order
To get started you just need to register with Our Local Butcher by following the register new user option or sign in to your existing account using the user name and password you have registered.
Once you have set up an account or signed in to an existing account you will be able to add items to your basket and procceed to the check out. The address you enter at point of registration will be the delivery address for all orders placed on the account. If you live outside of the delivery area you will be directed to the click and collect option at the point of check out and no delivery slots will be highlighted.
Take a note of your areas delivery day and place your order no later than 10am the working day before. Please state your requested delivery time in the delivery instructions box and Our Local Butcher will send you email confirmation once payment has been received.
Our drivers do not handle cash, we will take payment at the point of sale via the check out page. For security reasons we do not store customers bank details and payment details will need to be entered with each purchase.
Your order will be dispatched with a full duplicate invoice with all of the weight, items, descriptions and pricing. As part of our due diligence we will put the temperature will be recored on your receipt.
Should a product be unavailable or at reduced quantities we will contact you and offer either a substitute line, alternative delivery date or full refund.
Returns and Refunds
Returns must be handed back to the driver at the time of delivery. You will receive a full refund or credit onto your account for these items. For Items collected instore you will need to return them with original packaging.
Amending or cancelling an Order
You can cancel, amend and change the delivery day of your order up to 9am on the day of delivery. You must email (firstname.lastname@example.org) to do so.
*Your registered address when you sign up will be recordeded as your delivery address
**Subject to avalibility of slots. Delivery slots 4.30pm-8pm.
Wednesday: Collection only
Friday: Collection only
Saturday Collection only